We are across the street from Odell Weeks Recreation Center and next to First Citizen's Bank.
In an effort to save you time, all of the following can be done from your home and your computer. We will confirm by email any appointment or prescription request that you make. All of the forms (New Client, Boarding, Surgery Consent, Dermatology and Client Survey) can be downloaded so you can thoughtfully complete at home and bring to the Clinic for your pet's appointment. Easy and quick! Simply click on each one to download.
Appointment/Refills
New Client Forms
Boarding Forms
Surgery Consent Forms
Dermatology Questionnaire
Client Survey Forms
Another way in which you can contact us and access your pet's health records is through a private access to Pet Portals (only offered by AAHA certified hospitals.) Your password secure Pet Portals account provides health information tailored to the needs of your pet. With this account (free of charge),you can manage your pet's health care at any time of the day or night, holidays (when we're closed) and from anywhere in the world (on vacation? traveling?).
You can request a doctor's appointment, boarding or grooming reservation, medication, refill, print vaccines schedules, set up reminder for Tri Heart or Frontline/Comfortis administration, leave pet care instructions for your pet sitter, update contact information with us - the possibilities are almost endless.
Pet Portals allows you to manage your pet's health care at your pace. To begin using this great service, click HERE to obtain your secure password and register. Once again, easy and quick!
We offer emergency care services. If you're concerned about your pet, never feel embarrassed about contacting us (803-648-5489). A simple phone call could save your pet's life. A local Answering Service will call one of our doctors immediately, and you will receive a call back quickly. Please do not email or leave a message on our voicemail because we do not screen these systems frequently during the day.
When is it an Emergency?
- Your pet has experienced some kind of trauma, such as being hit by a car or a blunt object or falling more than a few feet.
- Your pet isn't breathing or you can't feel a heartbeat.
- Your pet is unconscious and won't wake up.
- Your pet has been vomiting (blood) or has had (bloody) diarrhea for more than 24 hours.
- You suspect any broken bones.
- Your pet is having trouble breathing or has something stuck in its throat.
- Your pet has had or is having a seizure.
- Your pet is bleeding from the eyes, nose or mouth, or there is blood in the urine or feces.
- You think your pet might have ingested something toxic, such as antifreeze, rat poison, household cleansers, or any kind of medication that wasn't prescribed.
- Your pet, particularly your male cat, is straining to urinate, or is unable to.
- Your pet shows signs of extreme pain, such as whining, shaking, and refusing to socialize.
- Your pet collapses or suddenly can't stand up.
- Your pet begins bumping into things or suddenly becomes disoriented.
- You can see irritation or injury to your pet's eyes, or it suddenly seems to become blind.
- Your pet's abdomen is swollen and hard to the touch, and/or it is gagging and trying to vomit.
- You see symptoms of heatstroke: red gums, panting excessively, sudden collapse.
- Short-nose dogs (Bulldogs, Boston Terriers, Pekinese etc.) are particularly susceptible.
- Your pregnant dog or cat has gone more than three to four hours between delivering puppies or kittens.
The health and well being of your pet is our main concern especially during an emergency. Though we strive to offer our patients the best in veterinary medical care, there may be times when your pet may require extensive emergency critical care. This is why we work in partnership with 3 additional Veterinary Emergency care clinics in our area.
Augusta Emergency Care – Augusta, GA
706-733-7458
www.augustaanimalemergency.com
St. Francis Animal Hospital - Augusta, GA
706- 860-6617
http://www.sfah.net
South Carolina Veterinary Emergency Care – Columbia, SC
803-798-3837
www.scvec.com
Veterinarians at both facilities will provide our patients the best quality emergency care while working closely with our Hospital by keeping us informed of your pet’s condition.
Credit Cards - Unlike our counterparts in human medicine, we receive no financing or grants from federal or sate agencies. Therefore, payments is expected when services are rendered. We accept cash, personal checks, Discover Master Card and Visa.
Please be aware that SC state law and veterinary practice law mandates that we MUST have a client-patient relationship before we can dispense prescription medications. This means that we must see you and your pet yearly for a physical examination. This makes perfect sense - we need to know the age, health, diet, medications, etc that your pet is using before we can simply "guess" at the wellness of illness of the pet. You can't get medications for yourself by simply waking up to your CVS pharmacist and requesting whatever you want, can you? In additions, we must have a current or yearly heartworm test for your pet in addition to an examination to continue dispensing heartworm medications. We will be glad to call in a prescription to any pharmacy when these criteria are met. Medications bought over the Internet are considered not "doctor approved" and guarantees (e.g. a negative heartworm status) will not be honored so that treatment will be paid by the client, not the company.
CareCredit: We are proud to provide our patients with the very best veterinary care possible We know that having top-quality care available for your pet is important to you, but sometimes the cost of care can become a challenge. Budget decisions can be difficult. We offer a variety of payments options including cash, checks, credit card and CareCredit.
CareCredit (part of GE Money Company) is a personal line of credit for health care, both human and veterinary. It works like a credit card that is sued for your pet's health care services. If your pet is ill and needs extensive medical treatment (immediate or long-term, medial or surgery), CareCredit can finance 100% of your pets' needs with no up front costs, no annual fees and no pre-payment penalties. Your pet's treatment can begin immediately upon approval.
CareCredit makes it easy to apply with a simple one page application at our clinic or online (www.CareCredit.com). If accessing the Internet is not an option, you can also call their 24/7 phone number (1-800-365-8295).
Once approved, CareCredit offers a range of No Interest and Low Interest payment plans. This allows you to pay for your pet's veterinary needs (even in the future). Simply pay your minimum monthly payment and pay off the entire balance by the end of you promotional period and you pay no interest. If you need more time to pay for you procedure, you can take advantage of their extended payment plans.
Insurance: Pets are a part of our lives. They are our companions, guardians and best friends. But just like any loved one, they can fall into harm's way. Even the most caring pet owners are often unprepared to handle expensive veterinary treatments and surgeries that illness or trauma can bring.
Advances in veterinary medicine have made caring for pets incredibly sophisticated. Performing CT scans, MRIs, orthopedic surgeries, chemotherapy and radiation treatments are common and routine. The cost of these services can be expensive. The time for pet insurance has come - preferably at a young age before predisposing conditions and age limits coverage and reimbursements.
Pet insurance also offers wellness options for preventative care, such as: annual check-ups, vaccinations, routine surgeries of spaying and neutering, parasite and heartworm protection, blood work, dental cleanings, prescriptions and more.
Pet insurance companies and plans vary. It is a good idea to shop around and ask these key questions:
-What are the limitations of the coverage?
-Is there a preset schedule of limits for each condition?
-Can you choose your own veterinarian?
To peruse several pet insurance sites, please visit our "Related Links" page.
Location 
